Expect Superior Service.
We are professional at maintaining.
With our high standards and quality control program, we run a consistent maintenance program with highly trained staff. Read more below about our guaranteed professional maintenance. Whether you currently have plants now in your space or are looking to add them, Sedgefield can help assist in providing the proper care your plants need in order to thrive, providing an overall professional interior landscape image for your space. Our programs are complete with guaranteed professional maintenance.
Sad plants make sad people.
If your plants are looking like they have had better days, reach out to a Sedgefield design consultant.
Quality Control and Quality Expectations
We have a performance management system that evaluates and monitors our associates’ performance on a monthly and yearly basis; therefore holding all associates accountable to their position and rewarding associates accordingly. Sedgefield’s own Quality Control Evaluation form is filled out each time a manager visits an account to provide feedback and ensure expectations are met.
Management, Customer Service Representatives, Design Consultants, and Installation Personnel all continually monitor quality on each account to assure standards are upheld and the customer is satisfied with the service. Sedgefield strives to be a customer-driven organization that provides high-quality products and outstanding services that are second to none. We guarantee a 24-hour response to client inquiries and emergencies.
Horticultural Staff and Training
We take great efforts to assure we are sending the best-qualified technicians into each of our client’s locations. Sedgefield’s screening, interviewing and selection process is extensive and includes a background check, E-verify, driver’s license check, and drug testing for all associates. Sedgefield has developed its own unique extensive 8-12 week Training Program that all personnel must successfully complete. This includes a training manual, classroom instruction, videotapes, testing, and on-the-job training. Consistent follow-up continues at regular intervals along with monthly action planning and yearly reviews with each associate for training and for our continuous quality improvement program.
Plant Replacement Guarantee
All plants serviced under our maintenance contract will be guaranteed, meaning Sedgefield replaces at our expense any plant that deteriorates in health or appearance so long as we are maintaining them on a contractual basis. We expect our staff to request replacements before our clients notice any problems with their plants. All plant replacements are made with the same species, size and grade plant as was in place at the beginning of service period; or, with another plant of comparable value which is acceptable to the client.
All maintenance contracts are performance-based, meaning one can cancel any time with a thirty-day written notice. You can trust us, try us!